From alerts to notifications, to web chat prompts and customer service calls, there are a lot of options to speak with your customers. Above all, as an organization, you need to be where your customers and users are, and use the platforms and services they prefer to communicate with. Although direct to consumer text messaging platforms are not a new concept, Teckst’s solution is intuitive and does not require coding.
Founded by former Seamless Creative Director, Matt Tumbleson, and General Assembly leader, Ji Young Choi, the team is focused on reducing customer wait times and cutting out everyone’s most hated response system: pre-recorded voice messages. Teckst currently integrates with some of the largest CRM systems such as Desk.com, Help Scout, Oracle, Salesforce Service Cloud, and SugarCRM. Among the early adopters of Teckst are BarkBox, JackThreads, Luxe, and Membox.
