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While that is not always the case, customer service is most commonly related to SaaS companies working on subscription-based businesses. Nevertheless – and despite 50 percent to 70 percent (according to Totango) of revenue in subscription businesses coming from existing customers in the form of renewals or upsells – most companies lack the best visibility over this revenue stream. And this is exactly where Totango’s new feature comes into place: Revenue Stream, as it is called, sheds light on that topic with insights that no other tool can currently provide, telling companies how existing customers are spending their money and what they can do to improve lifetime revenue from customers....

The paper, which is currently in draft stage, would look to hold social media companies more accountable for how they police the content posted by their users. It would also demand investigation into whether or not the platforms are operating with bias. If passed, the order could have a huge impact on how social media platforms self-regulate and remove outspoken and offensive posters. However, the order is highly likely to come unstuck if challenged by Congress, or by resistance from the big tech firms....

The British government has previously denied working to develop drones of this type. According to the report, the UK’s Ministry of Defence policy states that “the UK opposes the development of autonomous weapon systems and has no intention of developing them.” The key point of definition is that the drones currently used by the British military are remotely-controlled by humans, either at Creech Air Force Base in Nevada; RAF Waddington in Lincolnshire; or at Larkhill on Salisbury Plain....

Don’t get me wrong. As a leader, you must be strong and resilient, especially during challenging times. But that doesn’t mean at the right time, in the right forum, in the right way, you can’t admit your vulnerabilities — even, dare I say it — your weaknesses and blind spots. Learn to Be Vulnerable Let’s be real for a moment. Do you honestly think for even a second that your employees believe you never feel weak, down or uncertain?...

Virtual Reality Interest Although games are the main attraction for VR consumers, technologist are working swiftly to bring VR to industries worldwide. The issues that continue to plague Virtual Reality innovators is the lack of demand from consumers. The technology definitely has the “cool” factor but currently lacks the monetary returns. Virtual Reality Sales Technology companies are spending thousands of dollars hoping that Virtual Reality is the next bug industry to disrupt the marketplace....

Glimpse is an online dating app for iPhone that matches you with people based on whether you like the stories they’re trying to tell about themselves through their Instagram photos. How does that work? Well, each user on Glimpse uploads up to nine of their previously taken pictures from Instagram – pictures that the user feels best represent who they are. These photos are then used as the criteria for whether other people find you interesting enough to want to chat with you....

Right now the platform can boast of 1.2 million accounts in 18 currencies. And 500,000 of them are using WB21 on a regular basis. It all comes from seed funding of two million Euros, which it started out with. The Rise of Something New To begin with, the idea of alternative digital banking platforms was absurd. Nobody believed that it could happen because the banks have such a stranglehold on banking as a whole....

Subcultures Fly Under the Radar Researchers commissioned by Knight for the new report, “How Black Twitter and other social media communities interact with mainstream news,” analyzed “over 46 million tweets with community-related hashtags” across 2015 and 2016 in order to dig into how traditionally marginalized communities were treated by the media in recent years. In other words, Black Twitter is a huge subculture on Twitter — more than six times larger than Feminist Twitter — but receives practically the same media coverage....

If we take a step back and examine how these devices are developed, we can easily predict what the future holds for this trend. More and More Connectivity In the next 2-3 years, an estimated 20 billion devices will be connected to the internet. The 2016 statistics, revealed by Gartner, show that about 3.9 billion devices were connected worldwide, compared to 4.9 million devices in 2015. IoT is here to stay, and it will grow exponentially over the next few years....

Jonathan Jenkins, CEO of WithMe, moved the company to Downtown Las Vegas a few years ago after meeting with the partners from VTF Capital (formerly Vegas Tech Fund). They renovated a motel space and raised a Series B round of $6M then another $28M as a shining star in the Downtown Project’s startup portfolio. WithMe was one of the companies that received follow-on funding from VTF Capital as they changed their investment strategy to “double-down” on some of their investments....

Well, they’ve taken it upon themselves to close the gap between mobile app developers and their customers by generating actionable insights and metrics based on what users are saying about their app experiences. Applause Analytics, the company in mention, lives for this. So much so that they instituted ARC 360 to be the research group dedicated to providing insights and data on the apps economy. Through their ARC 360 arm Applause can effectively leverage data from a variety of sources, including proprietary Applause data, to provide a 360 degree view of app quality....

Delivery in the 21st Century The on-demand economy has led to the biggest shake-up capitalism has seen for a while. Services like Uber Eats and Deliveroo enable everyday drivers to make deliveries for extra cash, or to attempt to make a living as a delivery driver with little-to no-training. At the same time, it is estimated that there are nearly two million traditional truck drivers in the U.S. alone, delivering everything other than hot meals....

If you’re in the market to build a website, there’s no chance you haven’t heard of Wix before. It’s exceedingly easy to use and ridiculously stylish, giving even the freshest beginner a chance to create an attractive website that can attract customers. In fact, Wix is our top-rated website builder, and we’ve done quite a bit of research on the topic. Now, with this new acquisition, Wix will provide some serious improvements to ecommerce businesses looking to make an impact on their bottom line....

I think buying Tumblr is a smart move by Yahoo! if their strategy is to be a product company as opposed to a straight media company. They have not done much in the social space since acquiring Flickr & MyBlogLog. Flickr missed a huge opportunity to be the next great social network by lack of forward progress & improvements since being acquired in March 2005. Flickr was the Instagram of the web....

Worried about your internet privacy? See our guide to the Best Cheap VPNs Firstly, there’s a theoretical chance that this encryption could be broken. In age of rampant ransomware and countries hacking national elections, it’s not outside the realm of possibility. Ring Floodlight Cam (2019)Ring Spotlight Cam Wired (2019)Ring Spotlight Cam Mount (2019)Echo (3rd gen and newer)Echo Dot (3rd gen and newer)Echo Dot for Kids (3rd gen and newer)Echo Dot with Clock (3rd gen and newer)Echo Plus (all generations)Echo Show (all models and generations)Echo SpotEcho StudioEcho InputEcho Flex...

The web conferencing giant, which grew to prominence during the pandemic, is rolling out a collection of new features alongside the change of name. A lot of companies currently use Zoom’s free and paid video-calling services in tandem with a collaborative hub product like Slack, but the new, improved Zoom Team Chat may change that. Zoom Team Chat: New Features Inbound Zoom will now let you share in-meeting chats in Zoom Team Chat, and also schedule meetings in chats or channels....

On the surface this sounds great, but there’s a problem. According to Code.org, colleges will only graduate 400,000 computer science student by 2020. That translates to 2.4 percent of students graduating with a degree in computer science. Technology is no longer seen as the thing that “nerdy” people tinker with in their garages. We’re starting to see athletes, celebrities, and children of all ages obsess over learning how technology works....

Many companies don’t understand the influence of 1:1 email (or that 112 BILLION 1:1 business emails are sent every day!). These personal touchpoints can play an important role in getting your external audience more in tune with your brand and company initiatives. When your employees send out emails to different customers, vendors, or prospective customers, this is a great time to engage them beyond the words in the email, but through creative campaigns and calls-to-action....

How Does It Help Your Customers? I always ask my clients the following questions when they are not sure if their business needs a mobile app: Would an app bring new customers or help existing customers, would it help increase internal productivity, would it help beat the competition, would I get good ROI? If the answer to any of these questions is “yes,” you should build an app for your business....