It’ll have more than 100 features at launch and will cater to the agents, supervisors, and contact center administrators who all work together to address their customers’ needs. Zoom was one of the fastest business successes of the pandemic, creating $2.6 billion in revenue in 2020 for a 317% year-over-year increase. With revenue growth comes expansion, and customer service is a natural fit for a video business software. Zoom Contact Center The Center can be deployed with a graphical drag-and-drop IVR designer that lets administrators craft menus, greetings, and prompts....

This week, Tech Cocktail asked, “What motivates you day-to-day as an entrepreneur?“ 1. Knowing the Why It took me nearly two years of (conscious) self discovery until I was able to put my finger on and articulate why is it that I do what I do. But once I was able to do so, I discovered a certain type of alignment between both my personal and professional goals which is wildly motivating....

These headsets have different features and vary in cost. You should know the features you want in headsets. Here are some ideas to get you thinking about the kind you want. 1: Styles You can choose professional or compact headsets. Professional models offer provide high-quality performance, a good microphone and added functionality. They feature a long microphone stalk, which extends to the middle of the user’s cheek or even to their mouth....

We asked members from Young Entrepreneur Council offer their advice for getting people excited about downloading a business’s new app. Here’s what they suggest: Provide a Trial Offer Giving a people a taste of how it works can get them excited. The “try me, buy me” approach often helps because the hands-on approach can create the necessary engagement. I give a limited time where they can try it to see if it helps them....

Wrong. Having even the most basic knowledge of CSS and HTML can make a significant difference to your career. It’s not just for web designers and developers or other tech-inclined people. In truth, everyone can benefit from having a little coding knowledge, from small business owners and sales managers to event coordinators and even magicians. Provided you use the Internet to conduct some of your business – and that’s virtually everyone over the age of five....

The move sees the traditional 30-day free trial period replaced with a much longer six month time frame. During this period, companies will be able to use the full suite of 1Password Teams features, free of charge. With companies having to radically change the way they work, as well as their flexibility towards employees working from home, tools like password managers are more essential than ever to help organizations keep secure....

The feature can cut down on user confusion over which third-party service they’ve attached to which website login. Plus, it can bolster security by expanding the websites that 1Password is used for, ensuring that none of them are fake phishing sites masquerading as the real thing. What the New Feature Does 1Password’s “sign-in with” feature will save your login credentials for a handful of big online platforms that are commonly used as quick ways to sign into other websites....

The competition is cut throat, and even market leader Netflix will feel the pinch in the year ahead. In the past month, multiple Wall Street brokerages have downgraded their rating for Netflix Inc, with one predicting the service will lose up to 4 million subscribers in 2020 in the US alone. It’s not just subscribers Netflix is losing, either. The emergence of rival platforms means that content is disappearing to competitors, too, with the likes of Friends, The Big Bang Theory and Parks and Recreation all moving to new services this year....

Whether it’s through monetary contributions or actual time spent volunteering at a local nonprofit organization, startups across the country are doing what they can to give back to their communities. While it’s certainly important to focus on the business side of running a company, having a philanthropic arm says a lot about a startup’s values and overall direction. Take a look at these startups that are giving back to the community this holiday season, and hopefully they can inspire your company to do the same!...

This is especially true in higher demand metropolitan areas like San Francisco and New York, but it is just as applicable in cities and towns all across the country. Gone are the days when you would sift through the classifieds section in the local newspaper, because that is neither efficient nor effective. Instead, you want to use a website that offers you the tools and features that you need to make an informed decision as you seek out your next home....

R&D tax credits provide dollar-for-dollar tax offsets for any company working on new technology, software, products, or formulas. The Protecting Americans from Tax Hikes Act of 2015 made these R&D credits a permanent fixture for entrepreneurs. Better yet, numerous credits are available to help startups get off the ground. One of the best things startup founders can do is apply for tax credits that provide demonstrable long and short-term value for themselves and their companies....

By following these five best practices, you’ll be well on your way to creating stunning video messages with the power to transfix viewers. Be an Attention-Grabber Why do people love watching commercials during the Super Bowl? The ads are unique and compelling. Companies spend enormous amounts of time and money crafting the perfect message, and all this effort pays off when the final spot airs.Approaching Facebook ads with the same mindset lays the foundation for promotions users want to watch....

If a business is hacked the consequences can be devastating. The National Cyber Security Alliance says that 60 percent of small businesses hit by a cyber attack go out of business in six months. Now more than ever before, it’s crucial that employers keep cybersecurity top of mind. Here are five cybersecurity strategies businesses need to implement for 2017. These tips can also be applied to your personal information as well....

Essential Elements of a Powerful CTA Most CTAs serve different functions such as promoting an event, subscribing to a service, downloading useful files and purchasing a product. They also come in form of buttons, images or clickable texts. An effective CTA doesn’t happen by chance, here are some of the characteristics that makes it unique from the rest. Colors are powerful and play a major role in every other aspect of life apart from design....

There are a lot of health wearables out there. The technologies are becoming more and more advanced and the designs are getting sleeker and more, shall we say, wearable. To make your decision easier, I did some research and pulled together 5 of the best wearable devices for making the most of your summer (I cheated a little and one is actually an app for a smart watch – but still very useful)....

However, there may also be times when a little bit of extra motivation works perfectly to keep up the momentum of your entrepreneurial drive, despite how talented or determined you are. For people who already feel that their creativity doesn’t fit into the pre-defined corporate environment and want to sleep on their desire of becoming an entrepreneur, here are some exceptional sources to get motivated. Inspiring Quotes from Great Leaders This simple quote has the power to bring anyone back on track, even after there’s negativity all around....

Images are still becoming more and more search engine friendly Image courtesy: Google Blog Google still cannot read what is on a picture, but it can guess based on the text surrounding it, its Alt tags, its title, its file name and comments about it when it is shared on social media. It even uses an images keywords, if applicable, to figure out what the image is all about, and this may all be very helpful when building your website SEO (Search Engine Optimization)....

While it can be tough to fully predict what 2017 will hold for ecommerce sites, staying ahead of the curve by analyzing and preparing for the trends can help you schedule updates to help prepare for changes in the consumer market as they come. If you’re in the process of planning out your strategy for 2017, check out these tips to prepare to meet the needs of your consumer market as the ecommerce world evolves in the new year....

During the Bunker Labs Company Showcase, you’ll have the opportunity to see a number of veteran-led startups showcase their products and services for attendees of the event. There will also be a happy hour immediately following the showcase, where attendees will have a chance to meet-n-greet with the companies who presented. If you’re interested in learning about a few interesting veteran-founded companies, take a look at a few of them below and look up their businesses in the Ohio area:...

Starting a Relationship Is Like Building a Startup When any sort of dating relationship is beginning, it involves two people making a commitment to create something wonderful that may continue to grow for decades to come. The same can be said about a startup – it involves making a commitment to create a thing of beauty that might keep expanding for many years and maybe longer. A relationship often leads to marriage and children, and running a startup often leads to the birth of new products and ideas....